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Frequently Asked Questions





What is on the shipping label?  Will anyone know what I've ordered?

The return address on the shipping label will either say "Shipping Department" or "W.S. Enterprises" depending on which warehouse your order ships from.  It will not say it is from YourAdultToyStore.com.  No one will know what you've ordered by looking at the outside of the package.


What will my billing statement show?  Will anyone know that I ordered from an adult toy store?

Your credit card billing statement will show the charge as from "W S Enterprises". If you paid with PayPal, your charge will be shown as from PAYPAL *WS ENTERPRISES (or it could be shortened to PAYPAL *WS ENTERPRI). No one can tell from your billing statement that you purchased items from YourAdultToystore.com. If you pay with PayPal, keep in mind that your PayPal account will show the item(s) you bought on your receipt within your account.


Does the shipping box say your store name?

No. Your items will be shipped in a plain/standard package. If shipped by UPS or FedEx, the package will be plain. If your items are shipped via the US Postal Service, we may use a plain US Postal Service package such as a Priority Mail box. The package won't have any store logos or names on the outside.


Do you see my credit card number?

No, we never see your credit card number. It is encrypted and securely transmitted to our credit card processor. You can be assured that we don't have your credit card number stored on our server or on a paper receipt somewhere.


Is my credit card information transmitted securely?

Yes. Your credit card information is encryped before it is transmitted. Our SSL certificate is issued by GoDaddy which you can verify by clicking on their seal:



Do you sell or rent your customers information?

No. We only use your information to process your order. We occasionally send out email newsletters but only to those who have signed up to receive them.


Do you send adult-content advertisements in the mail?

No, we never send any advertisements of any kind through the mail. We occasionally send out email newsletters but only to those who have signed up to receive them.


I changed my mind, can I cancel my order?

We apologize, but once your order has been processed and sent to our warehouse for shipping, there is no way for us to cancel your order. Please understand that we cannot pull one box out of hundreds (or more) of orders that our warehouse ships each day. Please see our policies for more information.


What is your return policy?

Our return policy is described on our policies page.

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©2005-2017 YourAdultToyStore.com - All rights reserved
Disclaimer: Only Adults age 18 and older (21 in some areas) are allowed to view and buy adult products & sex toys from this website. By viewing this website and/or placing an order, you certify that you are complying with your local and/or state laws pertaining to viewing and/or buying adult novelties such as those available on YourAdultToyStore.com. Also, you agree to not let minors have access to this site or the products that you purchase from this site. If you are offended by viewing these adult products or are not complying with your local or state laws, please leave now. By ordering from this website you release the owners & operators of YourAdultToyStore.com from all liability. All models are at least 18 years of age. All products sold as novelties.