Frequently Asked Questions
- What is on the shipping label? Will anyone know what I've ordered?
- What will my billing statement show?
- Does the shipping box say your store name?
- Do you see my credit card number?
- Is my credit card information transmitted securely?
- Do you sell or rent your customers information?
- Do you send adult-content advertisements in the mail?
- I changed my mind, can I cancel my order?
- What is your return policy?
- Are there any places that aren't available for shipping?
What is on the shipping label? Will anyone know what I've ordered?
The return address on the shipping label will either say "Shipping Department" or "WS Enterprises USA LLC" depending on which warehouse your order ships from. It will not say it is from YourAdultToyStore.com. No one will know what you've ordered by looking at the outside of the package.
What will my billing statement show? Will anyone know that I ordered from an adult toy store?
Your credit card billing statement will show the charge as from "WS Enterprises USA LLC". If you paid with PayPal, your charge will be shown as from PAYPAL *WS ENTERPRISES USA LLC (or it could be shortened to PAYPAL *WS ENTERPRI). Our email address that your PayPal payment will go to is also generic - email@example.com. No one can tell from your billing statement that you purchased items from YourAdultToyStore.com.
Does the shipping box say your store name?
No. Your items will be shipped in a plain/standard package. If shipped by UPS or FedEx, the package will be plain. If your items are shipped via the US Postal Service, we may use regular US Postal Service packaging such as a Priority Mail box. The package won't have any store logos or names on the outside.
Do you see my credit card number?
No, we never see your credit card number.
Is my credit card information transmitted securely?
Yes, our entire website is secured using SSL encryption which means all information is encrypted and transmitted securely.
Do you sell or rent your customers information?
No. We only use your information to process your order. We occasionally send out email newsletters but only to those who have signed up to receive them.
Do you send adult-content advertisements in the mail?
No, we never send any advertisements of any kind through the mail. We occasionally send out email newsletters but only to those who have signed up to receive them.
I changed my mind, can I cancel my order?
We apologize, but once your order has been electronically transmitted to the warehouse for shipping, there is no way for us to cancel your order. Please understand that we cannot pull one box out of hundreds (or more) of orders that the warehouse ships each day. Please see our policies for more information.
What is your return policy?
Our return policy is described on our policies page.
Are there any places that aren't available for shipping?
Per the laws and regulations restricting the sale of adult products in Saudi Arabia, Malaysia, Thailand, United Arab Emirates, Vietnam, and Alabama (US) buyers in these areas will not be able to complete checkout.