Returns & Refunds
Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective. This is for the health, safety, and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave the warehouse, they are considered used, and therefore cannot be returned.
Defective items will be replaced with the exact same model only for 30 days after purchase with original packaging. There are no exchanges or returns of videos or DVD's, defective items will be replaced with the exact same title only.
Any returns of defective items must be approved in advance and must be unused items with complete packaging. Returns not approved in advance will not be allowed. You must send us an email and get an approval email with Return Merchandise Authorization Number (RMA#) back from us.
Please be aware that YourAdultToyStore.com is not responsible for lost, stolen, or damaged packages when in transit back to the warehouse for defective replacement. We recommend that all packages are fully insured for your return order in the case it is lost or damaged. We also recommend that you use a carrier that can provide you with proof of delivery for your protection.
Damaged Products During Shipment
All merchandise leaves the warehouse in perfect condition. All damaged goods must be reported to YourAdultToyStore.com within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If, or when possible, make sure the driver notes the damage. We ask that you take pictures of the damages to help document your claim. We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers. Contact us with your damage claim reference number assigned by your carrier and we will be there to support you.
Please contact our customer service department for more information.
Shipping & Handling
Orders are processed as they are received. Please allow 1-2 business days processing time for your order to be prepared for shipping. We do not ship on weekends or United States national holidays.
For shipping within the United States, please allow 3-8 business days for delivery of your order using the free shipping option. USPS First Class/Ground Advantage is estimated at 3-5 business days, Priority Mail is estimated at 2-3 business days and Priority Mail Express is 1-2 business days. These estimates do not include the 1-2 business days processing time at the warehouse before shipping or possible delays during transit. For more information on the current USPS shipping times, please visit their website.
If your order is returned to us because of an error on your part, such as you typed your address incorrectly, or your package was refused or was unable to be delivered, you will have to pay for the cost to re-ship your package. If you choose to get a refund instead, you will be given a refund minus the original shipping fee and a possible restocking fee up to 30%. PLEASE make sure your address is correct so we can avoid any shipping problems.
Shipping to countries other than the USA will increase the shipping time and cost. Also, when shipping to other countries, if the package has to go through customs, it is the responsibility of the customer if the package is confiscated and for any customs fees. The customer should be aware of the regulations/restrictions for their respective country.
International customers should note that choosing UPS shipping could result in an additional fee billed by UPS at the time of delivery. The person who the order is delivered to will have to pay the fee before delivery. This fee is different from the shipping cost and we do not collect this fee - it is UPS that charges this additional fee and it is beyond our control.
Please note, per the laws and regulations restricting the sale of adult products in Saudi Arabia, Malaysia, Thailand, United Arab Emirates, Vietnam, and Alabama (US) buyers in these areas will not be able to complete checkout.
Once an order has been electronically transmitted to the warehouse to be packaged for shipping it cannot be cancelled. This usually happens within the first 15 minutes after the order was placed. After this time the order cannot be cancelled. Please note that if you place an order through this website that you are agreeing to all terms and conditions and policies.
We accept several forms of payment. Visa, MasterCard, and Discover credit cards are accepted. Plus, we accept PayPal for payment for your sex toys.
Only adults age 18 and older (21 in some areas) are allowed to view and buy adult products & sex toys from this website. By viewing this website and/or placing an order, you certify that you are complying with your local and/or state laws pertaining to viewing and/or buying adult novelties such as those available on YourAdultToyStore.com. Also, you agree to not let minors have access to this site. If you are offended by viewing these adult products or are not complying with your local or state laws, please leave now. By ordering from this website you release W.S. Enterprises USA, LLC from all liability. All models are at least 18 years of age. All products sold as novelties.
Terms of Service
Please read our Terms of Service here: https://www.youradulttoystore.com/pages/terms-conditions
2257 Compliance Statement
Since we do not produce any of the videos/dvds that we sell nor manufacture any of the products, we do not keep any original copies of the 2257 compliance documents. The studios that produce the videos and dvds have represented that all persons in the productions are over 18. Also, the sex toy manufacturers that show models on their product boxes have also represented that the models are over 18. These documents are maintained by the studios and manufacturers and can be viewed if contacted directly.